Our Customs Specialists

Local Knowledge, Global Capabilities

Australian Owned and Operated

3DL Customs & Consulting is a family business built on three generations of industry experience, for experience you can depend on.

This is not just a job to us - it's our passion to provide expert customs and consulting solutions to our clients.

Meet the Team

Chris Roberts

Founder and Director

  • Licensed Customs Broker
  • DAWR Accredited (Bio Security)
  • FIATA Diploma International Freight Forwarding

Chris Roberts has over 28 years' experience in the shipping industry. He commenced his career at age 17 with an Australian Vocational Traineeship with P&O Ports, where he was trained and licensed in all aspects of Stevedoring - including both wharf and clerical operations.

From there, Chris took on a role with P&O Trans Australia, supervising the QAP Class 1.1 Warehouse, FAK Warehouse (S77g & S79) and Quarantine FCL yard operations. This enabled him to gain valuable insight into this side of the supply chain, as he concurrently began the National Customs Brokers Course with the CBFCA. He soon progressed into a new role of Cartage Coordinator / Customs Compiler at one of Australia's benchmark Customs Brokerages, and obtained his Customs Broker's License.

Since gaining his license, Chris has completed a CBFCA / ITALC (FIATA) Diploma in International Freight Forwarding, and successfully managed a newly licensed Corporate Customs Brokerage for a family Freight Forwarding business, prior to 3DL Customs & Consulting.

Chris has been an active member of IFCBAA since 2009, beginning with the CBFCA QLD Regional Advisory Committee. His father, Kingsleigh, has also been a member since 1970.

In 2015, as the only Licensed Customs Broker at his place of employment, the business was awarded the regional CBFCA award for Queensland and Northern Territory. That same year, with the blessing of his employer, Chris resigned from his role to launch 3DL Customs & Consulting - with a vision to provide industry a Non-freight forwarding / Non-offshoring Customs and Consulting service. 3DL has since grown to a team of over 20, with an individual average industry broker experience of over 28.5 years, and virtually zero staff turnover.

3DL Customs & Consulting achieved Australian Trusted Trader Status in 2017 and has maintained the highest standards in professionalism and compliance outcomes since inception. The organisation has also achieved DCN Customs brokerage of the year and has been a highly commended finalist each year since 2019.

Old school experience mixed with the latest technological capabilities has enabled 3DL to thrive year on year. At the helm, Chris' strengths lie in attention to detail, understanding customer needs, and managing expectations. He is open to change and prepared to meet the demands of an ever-changing industry, upgrading his qualifications and skill set as required. His industry-wide experience means he has the tools and knowledge to ensure great outcomes. He has exceptional leadership qualities and is a great team player who will do what is necessary to achieve his objectives efficiently and respectfully.

Kingsleigh Roberts

Internal Auditing and Compliance Manager

  • Licenced Customs Broker of over 50 Years

Kingsleigh Roberts has had 53 years' experience in the industry. Commencing as a Manifest Clerk with Nobles Transport in 1962, he obtained his Customs Broker Licence in 1966 and soon took on a position with J.N. Campbell Customs Brokers. Two years later Kingsleigh moved to R. Jacksons Transport, and in 1970, took on a more challenging role with Jackson & Spring Customs Brokers.

In 1972, Kingsleigh accepted a position with Tallerman & Co that, in addition to customs clearance, gave him responsibilities across many other aspects of the business - including the establishment of letters of credit, costings, checking accuracy of overseas orders, arranging cartage, and more.

Later, Kingsleigh moved to Customs Air Clearances, where he remained for four years. This business was owned by several brokerages, as a way of minimising their respective costs while air freight was still in its infancy. The business closed and Kingsleigh started 1987 with Wallace International, which soon expanded across the nation with offices in all major capital cities. In that time, Kingsleigh became an expert in Microsoft Excel, developing complex spreadsheet solutions to streamline the business, long before the advent of industry specific applications and database solutions. Kingsleigh was appointed as Wallace's National Customs Manager, remaining with there until 2010.

During tenure at Wallace, Kingsleigh obtained his Justice of the Peace credentials. As 3DL Customs & Consulting's Internal Auditing and Compliance Manager, he is a well-known and respected industry professional with uncompromising morals and capabilities.

David Stewart

Senior Licensed Customs Broker

David has been a Licensed Customs Broker, operating out of Melbourne, for more than 40 years. A passionate customs specialist, he is highly experienced in all aspects of customs clearance, including tariff concession and by-law applications, drawback applications, valuation, AAT appeals, GST rulings, and Free Trade Agreement provisions.

Bronwyn Anderson

Administration / Accounts / Cargowise Guru

After completing three years of tertiary education in Psychological Science, Bronwyn worked her way up the ranks to Assistant Store Manager with a fast food chain - obtaining qualifications such as Basic Management Training, ServSafe, Health and Safety for Managers and Fire Training - Confine Small Workplace Emergencies along the way.

In 2016, Bronwyn took on a new challenge as a CTP Underwriting Solutions officer for a large insurer, where her role included managing customer complaints, responding to a broad range of technical queries, and ensuring a consistent approach to data quality across all schemes.

Bronwyn commenced her career with 3DL in July 2017 after becoming a mum, and enjoys the flexible working arrangements and commitment to career growth she has enjoyed with the company. Her duties include basic accounting, data entry, and creating jobs in CargoWise, and she is currently working towards Professional Level Certification in CargoWise.

Toni Roberts

Accounts and Office Manager

Before taking on her fulltime role with 3DL Customs & Consulting, Toni spent 18 years working within the insurance industry. Her previous roles have enabled her to develop and refine her Firstline Leadership skills - which she puts into practice at 3DL through thorough planning, organisation, and managing workflows.

Toni is passionate about Firstline Leadership and is extremely excited about 3DL's future and the opportunities it will bring for its staff and their customers.